April 28-30, 2024
A three-day exposure visit for Kalahandi district team was held on April 28-30 to the Sundergarh district.
Among the participants from Kalahandi district, the 14 primary healthcare staff chosen from the 11 HWCs across 7 blocks represented a diverse range of roles and responsibilities within the primary healthcare system. These staff members included CHOs and ANMs. The participants were chosen based on the District Assistant Quality Manager’s recommendations, following discussions with the District Program Manager, and reflecting their willingness to improve primary healthcare quality.
Prior to the planned exposure visit, a survey was conducted to understand the expectations and specific interests of the participants regarding the quality aspects they hoped to explore during the visit. The best performing HWCs in Sundargarh were identified with the assistance of the Assistant Quality Manager of Sundargarh to ensure a fruitful visit. Each day, the teams visited 2-3 HWCs followed by a briefing session in the evening to discuss the best practices and their implications for work at Kalahandi.
Following the conclusion of the visit, a survey was undertaken to assess the participants’ learning and insights gained during the visit. Key takeaways from Sundergarh were as follows-
- Coordination and Teamwork: Insights on how effective coordination among staff, leadership from district and robust teamwork contribute to quality in primary healthcare delivery.
- Infection Control: Practices and protocols observed to enhance infection control measures are crucial for maintaining patient safety and hygiene.
- Infrastructure and Record Keeping: Observations related to the adequacy and management of healthcare infrastructure and the importance of meticulous record-keeping for operational efficiency.
- Patient-Centric Practices: Best practices centered around IEC activities and counselling practices, emphasizing the importance of making healthcare delivery more responsive and focused on patient needs.
